SAP Press - SAP SuccessFactors Employee Central - The Comprehensive Guide

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作者 Luke Marson 2014年出版 分类:SAP 1036

SAP SuccessFactors Employee Central - The Comprehensive Guide

英文原版非影印版,有目录可编辑,总计736页。

Contents

Foreword ................................................................................................................................................ 25

Introduction .......................................................................................................................................... 27

PART I Foundations

1 Employee Central Basics 37

1.1 Globalization and Localization ...................................................................................... 38

1.2 Data Models ........................................................................................................................... 40

1.2.1 Succession Data Model ....................................................................................... 41

1.2.2 Corporate Data Model ........................................................................................ 42

1.2.3 Country-Specific Succession Data Model ..................................................... 43

1.2.4 Country-Specific Corporate Data Model ....................................................... 43

1.3 Admin Center ........................................................................................................................ 44

1.4 Employee Central Settings .............................................................................................. 44

1.5 Foundation Objects ............................................................................................................ 45

1.5.1 Organizational Structures ................................................................................. 46

1.5.2 Job Structures ........................................................................................................ 47

1.5.3 Pay Structures ........................................................................................................ 48

1.5.4 Miscellaneous Foundation Objects ................................................................ 49

1.6 Person, Worker, and Users .............................................................................................. 49

1.7 Employee Interface, Information, and Maintenance .......................................... 50

1.7.1 Employee Profile ................................................................................................... 50

1.7.2 People Profile ......................................................................................................... 50

1.7.3 Quickcard ................................................................................................................ 51

1.7.4 Employee Files ....................................................................................................... 52

1.8 Transactions and Self-Services ...................................................................................... 53

1.9 Event, Event Reasons, and Workflows ....................................................................... 53

1.10 Extensibility ........................................................................................................................... 54

1.11 Business Configuration UI ............................................................................................... 55

1.12 HRIS Sync ................................................................................................................................ 57

1.13 Reporting ................................................................................................................................ 57

1.14 Deployment Models for SAP Customers ................................................................... 58

1.15 Summary ................................................................................................................................. 61

2 Implementation Steps and Considerations 63

2.1 Implementation Considerations .................................................................................. 63

2.1.1 Project Checklist ................................................................................................... 64

2.1.2 Project Team Structure ...................................................................................... 64

2.1.3 Project Methodology .......................................................................................... 67

2.1.4 Project Delivery ..................................................................................................... 73

2.1.5 Working with Third-Party Providers .............................................................. 74

2.2 Setting Up Employee Central ......................................................................................... 74

2.2.1 Setup Checklist ..................................................................................................... 75

2.2.2 Provisioning ........................................................................................................... 76

2.2.3 Admin Center ........................................................................................................ 78

2.3 Post-Implementation and Ongoing Administration ........................................... 81

2.3.1 SAP SuccessFactors Support ............................................................................. 81

2.3.2 Post-Implementation System Maintenance ............................................... 82

2.4 Implementation Resources ............................................................................................. 83

2.4.1 Customer Administrator Resources ............................................................... 83

2.4.2 Implementer Resources ..................................................................................... 85

2.5 Summary ................................................................................................................................. 87

3 Role-Based Permissions 89

3.1 Overview ................................................................................................................................. 89

3.1.1 Groups and Roles ................................................................................................. 90

3.1.2 Administrators ...................................................................................................... 91

3.2 Scenarios for Creating Roles ........................................................................................... 93

3.3 Creating Groups and Roles .............................................................................................. 94

3.3.1 Defining Groups .................................................................................................... 94

3.3.2 Creating Roles ........................................................................................................ 97

3.3.3 Assigning Roles to Groups ................................................................................. 98

3.3.4 Maintaining Users’ Roles and Rights ............................................................. 99

3.4 Permissions ............................................................................................................................ 100

3.4.1 Common User Permissions ............................................................................... 101

3.4.2 Administrator Permissions ................................................................................ 110

3.4.3 Troubleshooting Permissions ........................................................................... 112

3.5 Summary ................................................................................................................................. 115

4 Events and Workflows 117

4.1 Employee Status .................................................................................................................. 117

4.1.1 Active versus Inactive .......................................................................................... 118

4.1.2 Employee Status Changes ................................................................................. 119

4.2 Events and Event Reasons ............................................................................................... 120

4.2.1 Event Reasons ........................................................................................................ 122

4.2.2 Event Derivation ................................................................................................... 128

4.3 Workflows .............................................................................................................................. 133

4.3.1 Approver Groups ................................................................................................... 135

4.3.2 Workflow Configurations .................................................................................. 140

4.3.3 Creating a Workflow ........................................................................................... 145

4.3.4 Assigning Workflows to Triggers ................................................................... 148

4.3.5 Email Notifications .............................................................................................. 153

4.3.6 Accessing Workflow Requests ......................................................................... 159

4.3.7 Workflow Approval Process .............................................................................. 162

4.3.8 Setting Reminders ................................................................................................ 164

4.3.9 Delegation ............................................................................................................... 165

4.3.10 Workflow Audit Trail ........................................................................................... 168

4.3.11 Administering Workflows ................................................................................. 169

4.3.12 Reporting ................................................................................................................. 176

4.4 Summary ................................................................................................................................. 177

5 Extensibility 179

5.1 Metadata Framework (MDF) .......................................................................................... 180

5.2 Extension Center ................................................................................................................. 182

5.2.1 Scenarios for Creating Extensions .................................................................. 183

5.2.2 Components of an Extension ........................................................................... 185

5.2.3 Parent and Child Associations ......................................................................... 186

5.3 Using Extension Center .................................................................................................... 187

5.4 Creating Extensions in Extension Center ................................................................. 190

5.4.1 Creating Picklists .................................................................................................. 191

5.4.2 Creating Object Definitions .............................................................................. 195

5.4.3 Adding Existing Generic Objects ..................................................................... 211

5.4.4 Adding an Extension to ESS or MSS ............................................................... 213

5.4.5 Publishing an Extension .................................................................................... 214

5.5 Maintaining Extension Data .......................................................................................... 214

5.6 SAP Cloud Platform ............................................................................................................ 216

5.7 Summary ................................................................................................................................. 219

6 Business Rules 221

6.1 How Business Rules Work ............................................................................................... 222

6.1.1 Parameters ............................................................................................................. 224

6.1.2 Functions ................................................................................................................ 224

6.1.3 Model Objects ....................................................................................................... 227

6.1.4 Rule Execution ...................................................................................................... 230

6.1.5 Limitations with Business Rules ..................................................................... 235

6.2 Creating a Business Rule .................................................................................................. 236

6.2.1 Choosing the Correct Base Object .................................................................. 242

6.2.2 Tips for Creating Rules ....................................................................................... 242

6.2.3 Creating Messages and Referencing Workflows ....................................... 242

6.3 Offcycle Event Batches ..................................................................................................... 243

6.3.1 Creating an Offcycle Event Batch ................................................................... 243

6.3.2 Monitoring Offcycle Event Batches ............................................................... 246

6.4 Business Rule Execution Log ........................................................................................... 246

6.5 Summary ................................................................................................................................. 248

7 Foundation Objects 249

7.1 Basics ......................................................................................................................................... 249

7.1.1 Structures and Key Terms .................................................................................. 250

7.1.2 Foundation Objects versus MDF Foundation Objects ............................. 252

7.2 Categories ............................................................................................................................... 253

7.2.1 Organizational ....................................................................................................... 254

7.2.2 Job .............................................................................................................................. 255

7.2.3 Pay ............................................................................................................................. 256

7.2.4 Miscellaneous ........................................................................................................ 258

7.3 Associations and Propagation ....................................................................................... 259

7.3.1 Associations ............................................................................................................ 260

7.3.2 Propagation ............................................................................................................ 260

7.4 Configuration ........................................................................................................................ 262

7.4.1 Corporate Data Models ...................................................................................... 262

7.4.2 Configuring MDF Foundation Objects and Object Definitions ............. 266

7.5 Creating Foundation Object Data ................................................................................ 270

7.5.1 Importing Templates ........................................................................................... 270

7.5.2 Manual Creation ................................................................................................... 273

7.6 Extending Foundation Objects ...................................................................................... 277

7.7 Summary ................................................................................................................................. 278

8 Data Imports and Data Migration 279

8.1 Importing Data ..................................................................................................................... 280

8.1.1 Processes and Considerations .......................................................................... 280

8.1.2 Import Templates ................................................................................................. 287

8.1.3 Types ......................................................................................................................... 291

8.1.4 Scheduling Imports .............................................................................................. 312

8.1.5 Advanced Import Errors ..................................................................................... 312

8.2 Exporting Data ..................................................................................................................... 317

8.2.1 Types ........................................................................................................................ 317

8.2.2 Scheduling Exports .............................................................................................. 319

8.3 Mass Deleting Generic Object Data via Import ..................................................... 320

8.4 Permissioning Imports and Exports ............................................................................ 320

8.4.1 Employee Central Import Entities .................................................................. 321

8.4.2 Manage User ......................................................................................................... 322

8.4.3 Employee Central Import Settings ................................................................. 323

8.4.4 Manage Foundation Objects ............................................................................ 324

8.4.5 Metadata Framework ......................................................................................... 324

8.5 Data Migration from SAP ERP HCM ............................................................................ 324

8.5.1 SAP ERP to Employee Central Data Migration Rapid-Deployment

Solution ................................................................................................................... 325

8.5.2 Infoporter ................................................................................................................ 328

8.6 Summary ................................................................................................................................. 330

PART II Features and Functionality

9 Position Management 333

9.1 Implicit Position Management ..................................................................................... 334

9.2 Positions Overview ............................................................................................................. 335

9.2.1 Structure ................................................................................................................. 337

9.2.2 Types ........................................................................................................................ 338

9.2.3 Position Org Chart ............................................................................................... 338

9.2.4 Position Entry Date and Time in Position .................................................... 341

9.2.5 Security .................................................................................................................... 341

9.2.6 Full-Time Equivalent ........................................................................................... 342

9.2.7 Mass Positions ...................................................................................................... 343

9.3 Setting Up Position Management ............................................................................... 344

9.3.1 Filtering Positions ................................................................................................ 344

9.3.2 Synchronizing Positions and Incumbents ................................................... 345

9.3.3 Transferring and Reclassifying Positions ...................................................... 347

9.3.4 Making Mass Changes on Positions ............................................................... 348

9.3.5 Maintaining Hierarchies .................................................................................... 350

9.3.6 Maintaining the Stable Headcount Area ...................................................... 351

9.3.7 Using Right to Return .......................................................................................... 351

9.4 Position Management in Other SAP SuccessFactors Applications ................ 352

9.4.1 Using Positions in SAP SuccessFactors Succession & Development ... 353

9.4.2 Creating Requisitions from Positions ............................................................ 353

9.4.3 Job Profiles and Positions .................................................................................. 354

9.5 Company Structure Overview ........................................................................................ 355

9.5.1 Defining Structures .............................................................................................. 355

9.5.2 Permissions ............................................................................................................. 357

9.6 Summary ................................................................................................................................. 358

10 Employee Data 359

10.1 Views ......................................................................................................................................... 360

10.1.1 Public Profile ........................................................................................................... 363

10.1.2 Personal Information .......................................................................................... 365

10.1.3 Employment Information .................................................................................. 373

10.1.4 Other Views ............................................................................................................ 380

10.2 History and Audit Trail ...................................................................................................... 382

10.2.1 History Within Employee Central ................................................................... 383

10.2.2 Audit Trail ................................................................................................................ 384

10.3 Self-Services ........................................................................................................................... 386

10.3.1 Employee Self-Services ....................................................................................... 386

10.3.2 Manager Self-Services ......................................................................................... 388

10.4 Transactions ........................................................................................................................... 391

10.4.1 New Hire .................................................................................................................. 391

10.4.2 Configuring the New Hire/Rehire Transaction .......................................... 393

10.4.3 Transfers .................................................................................................................. 394

10.4.4 Promotions ............................................................................................................. 394

10.4.5 Reclassification ...................................................................................................... 394

10.4.6 Job Changes ............................................................................................................ 395

10.4.7 Compensation Changes ..................................................................................... 395

10.4.8 Leave of Absence .................................................................................................. 395

10.4.9 Terminations/Retire ............................................................................................ 396

10.5 Configuration ........................................................................................................................ 396

10.5.1 XML Data Models ................................................................................................. 397

10.5.2 Data Model Structure ......................................................................................... 397

10.5.3 Manage Business Configuration .................................................................... 399

10.5.4 Best Practices and Considerations ................................................................. 401

10.6 Summary ................................................................................................................................. 402

11 Payments 403

11.1 Compensation Information ............................................................................................ 403

11.2 Pay Scale Structure ............................................................................................................. 404

11.3 Location-Based Payments ............................................................................................... 406

11.4 Advances ................................................................................................................................. 406

11.4.1 Setting Up Eligibilities ........................................................................................ 407

11.4.2 Requesting an Advance ...................................................................................... 412

11.4.3 Viewing Advances ................................................................................................ 414

11.4.4 Advances Objects ................................................................................................. 415

11.4.5 Setting Up Advances ........................................................................................... 416

11.5 Deductions ............................................................................................................................. 418

11.5.1 One-Time Deductions ......................................................................................... 419

11.5.2 Recurring Deductions ......................................................................................... 420

11.5.3 Deductions Objects ............................................................................................. 422

11.5.4 Setting Up Deductions ....................................................................................... 423

11.6 Summary ................................................................................................................................. 425

12 Time Management 427

12.1 Time Management Overview ........................................................................................ 427

12.1.1 Objects ..................................................................................................................... 428

12.1.2 Profiles ...................................................................................................................... 433

12.2 Payroll Time Sheet .............................................................................................................. 433

12.2.1 Composition ........................................................................................................... 434

12.2.2 Setup ......................................................................................................................... 435

12.2.3 Using Payroll Time Sheet ................................................................................... 436

12.3 Time Off ................................................................................................................................... 440

12.3.1 Setup ......................................................................................................................... 440

12.3.2 Features and Functions ...................................................................................... 444

12.3.3 User Groups ............................................................................................................ 448

12.4 Summary ................................................................................................................................. 456

13 Benefits 457

13.1 Global Benefits ..................................................................................................................... 457

13.2 Configuration ........................................................................................................................ 459

13.3 Using Global Benefits ........................................................................................................ 461

13.3.1 Benefits Enrollment ............................................................................................. 461

13.3.2 Benefits Claim ....................................................................................................... 463

13.4 Country-Specific Benefits ................................................................................................. 464

13.5 US-Specific Benefits ............................................................................................................ 465

13.6 Summary ................................................................................................................................. 466

14 Multiple Employments 467

14.1 Basic Concepts ...................................................................................................................... 467

14.2 Global Assignments ............................................................................................................ 468

14.2.1 Basic Concepts ....................................................................................................... 468

14.2.2 Sending an Employee on a Global Assignment .......................................... 472

14.2.3 Managing Home and Host Assignments ..................................................... 475

14.2.4 Global Assignment Address .............................................................................. 479

14.2.5 Ending a Global Assignment ............................................................................ 479

14.2.6 Converting a Global Assignment to a Permanent Employment .......... 481

14.2.7 Using SAP SuccessFactors While on Global Assignment ........................ 481

14.2.8 Intelligent Services .............................................................................................. 482

14.3 Concurrent Employment ................................................................................................. 483

14.3.1 Adding a Concurrent Employment ................................................................ 483

14.3.2 Managing Secondary Employments .............................................................. 486

14.3.3 Ending a Secondary Employment ................................................................... 487

14.3.4 Switching a Secondary Employment to be the Primary

Employment .......................................................................................................... 488

14.3.5 Converting a Secondary Employment to a Primary Employment ....... 489

14.3.6 Using SAP SuccessFactors While on a Secondary Employment ........... 489

14.3.7 Intelligent Services .............................................................................................. 490

14.4 Pension Payouts .................................................................................................................. 490

14.4.1 Adding a Pension Payout ................................................................................... 490

14.4.2 Managing Pension Payouts .............................................................................. 492

14.4.3 Ending a Pension Payout ................................................................................... 494

14.4.4 Using SAP SuccessFactors While Having a Pension Payout ................... 495

14.5 Summary ................................................................................................................................. 495

15 Contingent Workforce Management 497

15.1 Configuration ........................................................................................................................ 498

15.1.1 Vendor and Work Order ..................................................................................... 498

15.1.2 Contingent Lifecycle ............................................................................................ 500

15.1.3 Importing Contingent Workforce Information .......................................... 501

15.2 Viewing a Contingent Worker ...................................................................................... 501

15.3 SAP Fieldglass Integration .............................................................................................. 503

15.4 Summary ................................................................................................................................. 505

16 Mass Changes 507

16.1 Employee Data Mass Changes ...................................................................................... 507

16.1.1 Capabilities ............................................................................................................ 508

16.1.2 Limitations .............................................................................................................. 508

16.2 Performing Mass Changes ............................................................................................... 509

16.2.1 When to Use Mass Changes ............................................................................. 509

16.2.2 Preparing to Use Mass Changes ...................................................................... 510

16.3 Using Manage Mass Changes ........................................................................................ 512

16.3.1 Set Up Mass Change ............................................................................................ 512

16.3.2 Execute Mass Change ......................................................................................... 515

16.4 Summary ................................................................................................................................. 516

17 Employee Central Payroll 517

17.1 Overview ................................................................................................................................. 517

17.2 Processes ................................................................................................................................. 518

17.3 Access ........................................................................................................................................ 519

17.4 Self-Service Transactions ................................................................................................. 520

17.4.1 Employee Self-Services ....................................................................................... 520

17.4.2 Manager Self-Services ......................................................................................... 521

17.5 Payroll Control Center ....................................................................................................... 523

17.6 Summary ................................................................................................................................. 525

18 Document Generation 527

18.1 Creating a Document Template .................................................................................... 528

18.2 Creating Email Settings for a Document Template .............................................. 530

18.3 Mapping Fields ...................................................................................................................... 532

18.3.1 Supported Objects ................................................................................................ 532

18.3.2 Performing Mapping ........................................................................................... 532

18.3.3 Using Rules for Mapping .................................................................................... 534

18.4 Generating a Document ................................................................................................... 534

18.4.1 HR Administrator .................................................................................................. 535

18.4.2 Employee and Manager Self-Services ........................................................... 537

18.4.3 Error and Warning Messages When Generating Documents .............. 538

18.5 Summary ................................................................................................................................. 538

19 SAP SuccessFactors Employee Central

Service Center 539

19.1 SAP SuccessFactors Employee Central Service Center Architecture ............. 539

19.2 Ask HR ...................................................................................................................................... 540

19.2.1 Tickets ...................................................................................................................... 541

19.2.2 Agent ........................................................................................................................ 543

19.3 Enabling SAP SuccessFactors Employee Central Service Center .................... 545

19.4 Implementation Best Practices ..................................................................................... 546

19.4.1 Integrated Project Management .................................................................... 546

19.4.2 Mix of Skills ............................................................................................................ 547

19.4.3 Change Management and Communication ............................................... 547

19.4.4 Realistic Success Metrics ................................................................................... 547

19.5 Summary ................................................................................................................................. 547

20 Reporting 549

20.1 Report Components and Methods .............................................................................. 549

20.1.1 Report Components ............................................................................................ 550

20.1.2 Reporting Methods .............................................................................................. 551

20.2 Ad Hoc Reporting ................................................................................................................ 552

20.3 Online Report Designer .................................................................................................... 553

20.3.1 Implementation ................................................................................................... 555

20.3.2 Users and Permissions ....................................................................................... 556

20.3.3 Running Reports ................................................................................................... 558

20.4 Operational Data Store .................................................................................................... 558

20.5 Employee Central Advanced Reporting ..................................................................... 559

20.5.1 Standard Delivered Reports .............................................................................. 559

20.5.2 Custom Reports ..................................................................................................... 560

20.6 Creating Reports .................................................................................................................. 562

20.6.1 Creating a New Report ....................................................................................... 562

20.6.2 Adding a Component to a Report ................................................................... 563

20.6.3 Creating a Component ....................................................................................... 565

20.6.4 Setting Up a Pivot Query .................................................................................... 567

20.6.5 Completing a Report ........................................................................................... 568

20.6.6 Sharing a Report ................................................................................................... 569

20.7 Scheduling Reports ............................................................................................................. 570

20.7.1 Creating a Bundle ................................................................................................. 570

20.7.2 Adding Items to a Bundle .................................................................................. 570

20.7.3 Scheduling a Bundle ............................................................................................ 571

20.8 The Report Center ................................................................................................................ 572

20.9 Summary ................................................................................................................................. 574

21 Mobile 575

21.1 Enabling Features ................................................................................................................ 577

21.2 Activation and Deactivation ........................................................................................... 578

21.3 Managing Mobile Devices ............................................................................................... 580

21.3.1 Manage Mobile Devices ..................................................................................... 580

21.3.2 Deactivate Mobile Devices as an Administrator ........................................ 581

21.4 Using SAP SuccessFactors Mobile ................................................................................. 582

21.4.1 Employee Self-Services ....................................................................................... 583

21.4.2 Manager Self-Services ......................................................................................... 585

21.4.3 Time Off ................................................................................................................... 587

21.4.4 Other Features ....................................................................................................... 590

21.5 Summary ................................................................................................................................. 592

PART III Integration

22 Integration Basics 595

22.1 Integration Overview ........................................................................................................ 596

22.1.1 Packaged Integrations ........................................................................................ 597

22.1.2 Integration Technology ...................................................................................... 600

22.1.3 PI Pass Through ..................................................................................................... 601

22.2 Adapters .................................................................................................................................. 602

22.3 APIs ............................................................................................................................................ 603

22.3.1 OData API ................................................................................................................ 604

22.3.2 Compound Employee API .................................................................................. 605

22.4 Standard Integration Templates .................................................................................. 607

22.5 Employee Delta Export ..................................................................................................... 609

22.6 Summary ................................................................................................................................. 610

23 Integrating Employee Central with Other

Applications 611

23.1 Packaged Integrations with SAP .................................................................................. 612

23.1.1 Integration Considerations ............................................................................... 613

23.1.2 Employee Data ...................................................................................................... 615

23.1.3 Organizational Data ............................................................................................ 624

23.1.4 Cost Center Data .................................................................................................. 628

23.1.5 Time Pay Components Data ............................................................................. 631

23.1.6 Absence Data ......................................................................................................... 633

23.1.7 Side-by-Side ........................................................................................................... 635

23.1.8 Employee Central Payroll .................................................................................. 639

23.1.9 Cross-Application Time Sheet (CATS) ............................................................ 641

23.1.10 SAP S/4HANA ........................................................................................................ 642

23.1.11 SAP Fieldglass ........................................................................................................ 646

23.1.12 SAP Identity Management ................................................................................ 649

23.1.13 SAP Governance, Risk, and Compliance (GRC) ............................................ 652

23.1.14 SAP Business ByDesign ....................................................................................... 653

23.2 Packaged Integrations with Third-Party Solutions .............................................. 655

23.2.1 Time and Attendance .......................................................................................... 655

23.2.2 Benefits .................................................................................................................... 658

23.2.3 Payroll BPO .............................................................................................................. 660

23.2.4 Microsoft Active Directory ................................................................................. 662

23.2.5 IBM Kenexa Talent Management Suite ........................................................ 663

23.3 Summary ................................................................................................................................. 667

24 Integrating Employee Central with

SAP SuccessFactors HCM Suite 669

24.1 User Data File ........................................................................................................................ 669

24.2 SAP SuccessFactors Compensation and Variable Pay ......................................... 672

24.3 SAP SuccessFactors Recruiting Management ......................................................... 674

24.4 SAP SuccessFactors Onboarding ................................................................................... 675

24.5 SAP SuccessFactors Succession Planning .................................................................. 675

24.6 Job Profile Builder ................................................................................................................ 676

24.7 Employee Central Payroll Integration ........................................................................ 676

24.7.1 BSI .............................................................................................................................. 676

24.7.2 Web Services .......................................................................................................... 677

24.8 Summary ................................................................................................................................. 678

25 Integration Center 679

25.1 Integration Center Basics ................................................................................................. 679

25.1.1 Concept and Capabilities ................................................................................... 680

25.1.2 Setup Overview ..................................................................................................... 680

25.1.3 Accessing the Integration Center .................................................................... 682

25.2 Using the Integration Catalog ....................................................................................... 683

25.2.1 Access the Catalog ............................................................................................... 683

25.2.2 Download a Template ........................................................................................ 685

25.2.3 Deploy a Template ............................................................................................... 685

25.3 Creating a Custom Outbound Integration ............................................................... 686

25.3.1 Select a Format Type ........................................................................................... 686

25.3.2 Choose a Starting Point for Data Selection ................................................. 687

25.3.3 Options .................................................................................................................... 689

25.3.4 Configure Fields .................................................................................................... 690

25.3.5 Filter and Sort ........................................................................................................ 691

25.3.6 Destination Settings ........................................................................................... 692

25.3.7 Scheduling .............................................................................................................. 693

25.3.8 Review and Run .................................................................................................... 693

25.4 Monitoring Integrations .................................................................................................. 694

25.5 Security Information ......................................................................................................... 697

25.6 Summary ................................................................................................................................. 698

26 Intelligent Services 699

26.1 What Is Intelligent Services? .......................................................................................... 700

26.1.1 Leave of Absence .................................................................................................. 700

26.1.2 Becoming a New Manager ................................................................................ 700

26.2 How Does Intelligent Services Work? ........................................................................ 701

26.3 Intelligent Services Center .............................................................................................. 703

26.4 Creating Custom Subscribers ......................................................................................... 706

26.4.1 Event Connector ................................................................................................... 706

26.4.2 Integration ............................................................................................................. 708

26.5 Monitoring Events .............................................................................................................. 709

26.6 Reporting ................................................................................................................................ 711

26.7 Standard-Delivered Events ............................................................................................. 711

26.8 Summary ................................................................................................................................. 715


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